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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dawn Jones

December 2, 2025

5  out of  5
rating by Dawn Jones
"My Insurance Broker Team is better than yours! They are very efficient and extremely helpful. Always willing to go the extra mile.. Thank You Leigh for all your help!"
We responded:
"Dawn, I am so happy to hear about your great experience with us, and Leigh in particular. She is the best! Thank you for taking the time to share. We appreciate you! - Brian "
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MattLindsay B

November 21, 2025

5  out of  5
rating by MattLindsay B
"There is no substitute for the quality of people at this office. I can honestly say, I see commercials for insurance companies and have said out loud, " I'm so glad we have our 'people', I know I have the best and a team, and I don't have to worry about it". Thank you for years and years of home, car, and life insurance support. Leigh you are above and beyond 5 stars!"
We responded:
"Matt, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Brian"
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Brandon Renk

November 21, 2025

5  out of  5
rating by Brandon Renk
"Brian and his team are the best! There’s a reason I’ve been with them for nearly 10 years. Most recently Leigh was a tremendous help with getting me documentation I needed in a prompt manner. Highly recommend this agency."
We responded:
"Brandon, thanks so much for the kind words. I am glad we were able to make assisting you with your insurance needs such a positive experience! - Brian"
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Jessica Gonzalez

November 21, 2025

5  out of  5
rating by Jessica Gonzalez
"I had an amazing experience working with Liliana and Luis! They were patient, kind, and very knowledgeable making the process incredibly smooth. What I appreciated most was how timely and efficient they were, everything was handled quickly without ever feeling rushed. Their professionalism and genuine willingness to help really stood out. I highly recommend Liliana and Luis to anyone looking for reliable, friendly, and supportive insurance assistance!"
We responded:
"Jessica, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! We appreciate you. - Brian"
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Juan Fuentes

November 20, 2025

5  out of  5
rating by Juan Fuentes
"Esmuy. Buen servisio. Recomiendo A todas Las personas."
We responded:
"Juan, ¡nos alegra muchísimo leer esto! Gracias! - Brian "
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Lenin

November 19, 2025

5  out of  5
rating by Lenin
"Muy buen servicio , ahora tengo 2 carros registrados y todo muy bien, la atención de 5 estrellas, Agradecido State Farm.."
We responded:
"Lenin, ¡muchísimas gracias por su increíble reseña! - Brian"
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Raj Patel

November 19, 2025

5  out of  5
rating by Raj Patel
"Leigh McGraw is truly a SUPERSTAR who never let’s us down! She is thoughtful and human-centered in her approach, an EXCELLENT listener, and thorougly supportive of our needs. She is professionally proactive, and highly responsive to every question that we have - without ever being “overbearing” or “pushy.” Leigh always delivers value beyond what we hope or expect. She is truly knowlegeable of her craft, and patiently educates/guides us whenever there is opportunity to do so."
We responded:
"Raj, your experience with our team is exactly what we strive for. Thank you so much for leaving a positive review! We look forward to working with you for years to come! - Brian"
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Erin Fitzgerald

June 11, 2025

5  out of  5
rating by Erin Fitzgerald
"I’ve had insurance with Brian Busam going back 20+ years. Originally it was a multi-car policy along with homeowners. Well, seven years ago I sold my house and began renting. I also went from a multi-car to a single-car policy. Clearly I wasn’t spending as much with this lowering of my insurance needs. That said, Brian and his team, have been there for me 100% each and every time I’ve had occasion to reach out. I have to also mention Liliana in the office who, along with Brian, went above and beyond assisting me recently. I wholeheartedly recommend Brian Busam."
We responded:
"Erin, Thank you so much for your continued trust and loyalty over the past 20+ years! We're truly honored to have been by your side through all of life’s changes. It means a lot to hear that both Liliana and the team have consistently provided the support and service you deserve. Your kind words and recommendation are deeply appreciated, we’re always here whenever you need us! - Brian"
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Isaac's Channel Rodriguez

February 18, 2025

5  out of  5
rating by Isaac's Channel Rodriguez
"Liliana Rodriguez was amazing. We were in a bind. She was understanding and professional, kept in contact, and got things done. Good service is almost nonexistent, so I hope you guys appreciate the gem that you have. If she ever needs a job, send her my way."
We responded:
"Hello, thank you for your kind words! We’re so glad to hear that you’ve had a pleasant experience with our office and that Liliana has made a positive impact. Making our customers feel like family is what we strive for, and we appreciate your support. If you need anything in the future, we’re here for you! - Brian "
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Iris Laracuente

December 13, 2024

5  out of  5
rating by Iris Laracuente
""Leigh’s professionalism and excellent service represented state farm well, thank you so much. Have a safe and great holiday :)""
We responded:
"Iris, I’m so glad that you took the time to share this positive experience with us. We will always work hard to keep your business. - Brian"
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Kasi sloley

October 18, 2024

5  out of  5
rating by Kasi sloley
"amazing experience satisfied with the help received by luis chausa"
We responded:
"Kasi, our goal will always be to leave you with a satisfying experience! Thank you for taking the time to share this! - Brian"
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Jessica Rojas

September 30, 2024

5  out of  5
rating by Jessica Rojas
"The staff is very attentive and friendly. Excellent service. 100% recommended."
We responded:
"Jessica, our wish is that we always provide you with an excellent customer service experience. We could not be more happy to see such kind feedback! Thank you. - Brian "
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Carlton Mack

September 27, 2024

5  out of  5
rating by Carlton Mack
"I would like to send an extra special thank you to Jen at the East Hartford location she is truly a wonderful person and has superior customer service skills, she is always helpful, kind, and polite thank you for making things simple."
We responded:
"Carlton, thank you for taking a moment to express your satisfaction with our State Farm Agency! My team and I will always work hard for your business each day! - Brian "
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April Mac

August 21, 2024

5  out of  5
rating by April Mac
"Excellent experience from onboarding to customer support once an existing customer, very fair prices too."
We responded:
"April, I’m so happy that our team has provided you with an enjoyable insurance experience. My team and I are grateful for your business! - Brian "
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Julio Rodriguez

July 24, 2024

5  out of  5
rating by Julio Rodriguez
"Leigh is amazing! Every time my wife and I come to this office, she is incredibly helpful. We will always come here!"
We responded:
"Julio, we sincerely appreciate you sharing your experience with us! We're here to help and look forward to serving you again soon. - Brian "
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Danielle St.Amand

July 24, 2024

5  out of  5
rating by Danielle St.Amand
"Leigh was such a great help. Everyone at the office is super helpful and kind."
We responded:
"Danielle, I’m happy to hear Leigh took such great care of you. My team and I will always strive to leave you with a wonderful customer service experience! - Brian "
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Meg Ferris

July 18, 2024

5  out of  5
rating by Meg Ferris
"Brian and his team have been wonderful! We have car insurance with State Farm for many years and I highly recommend Brian and his staff for your insurance needs. They are very professional,helpful and kind."
We responded:
"Meg, I appreciate your kind feedback! My team and I are proud to serve your insurance needs each day! - Brian"
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Juan morales

July 17, 2024

5  out of  5
rating by Juan morales
"Excelente servicio y profesionalismo de Luis Chausa, les recomiendo preguntar por él."
We responded:
"Hola, ¡los amables comentarios que nos has brindado son música para nuestros oídos! Gracias por tu negocio continuo. Trabajaremos duro para su negocio cada día. - Brian "
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Endy Almonte

July 1, 2024

5  out of  5
rating by Endy Almonte
"Buenas tarde le recomiendo a Luis Chausa muy profesional me atendió super bien y me explicó todo"
We responded:
"Endy, ¡La recomendación de nuestro negocio nos trae a mi equipo y a mí una alegría infinita! - Brian "
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Maximina Rios

June 7, 2024

5  out of  5
rating by Maximina Rios
"Gracias a Luis A chausa por su exelente servicio gracias muy contenta con mi nuevo seguro"
We responded:
"Hola, ¡te mereces una experiencia de primer nivel siempre! ¡Gracias por compartir comentarios positivos con mi equipo y conmigo! - Maximina "
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Andy

May 30, 2024

5  out of  5
rating by Andy
"I received excellent customer service today, with a quick turnaround exceeding my expectations. I was treated with professionalism throughout. I highly recommend contacting State Farm Insurance."
We responded:
"Andy, thank you so much for your kind review and recommendation! Our team takes pride in delivering top-notch support to our customers. - Brian "
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cheryle tyson

May 23, 2024

5  out of  5
rating by cheryle tyson
"This agent Lee, was so kind to us . Lee went above and beyond to get us affordable insurance for our car and home,she is so friendly and funny she made us feel real comfortable with her. Kudos to this agency I would recommend her agency any given time very professional even the receptionist unlike other agencies."
We responded:
"Cheryle, our goal will always be to leave you with a satisfying experience! The best compliment my team and I can get is being recommended to others! Thank you for taking the time to share this awesome feedback about Lee! - Brian "
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Devin Most

April 29, 2024

5  out of  5
rating by Devin Most
"Brian Busam is an exceptional State Farm insurance agent who provides unparalleled service. With his expertise and dedication, he ensures that clients receive the best coverage tailored to their needs. Brian's commitment to excellence sets him apart as the top choice for insurance solutions."
We responded:
"Devin, thank you for your kind words. We greatly appreciate your feedback and look forward to assisting you again in the future. - Brian "
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Johan Saldarriaga

April 24, 2024

5  out of  5
rating by Johan Saldarriaga
"I've been with them for more than 10 years. Brian, Luis, and the whole team have always treated me excellent. Anytime I have a question, they will address it right away. It's been a wonderful experience."
We responded:
"Johan, we're proud to serve you each day and thank you for trusting our agency to handle your insurance needs. My team and I look forward to a continued relationship with you! - Brian "
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Alicia Parzych

February 15, 2024

5  out of  5
rating by Alicia Parzych
"I have been with State Farm and Brian for 10+ years. Brian and his staff have been nothing but amazing for me and my family. He has always gone above and beyond whether it be for car insurance, homeowners insurance or life insurance. He’s always there to answer any questions I have at any time I highly recommend Brian and State Farm"
We responded:
"Alicia, thank you for your kind review and recommendation! We will always go above and beyond to exceed your customer service expectations! My team and I will always be here to support your insurance needs as your loyalty means the world to us. - Brian "